Customer Support & Ticket Help
For connection problems, subscription setup, billing, or refund questions, submit a ticket through the user panel. Describe what happened and what you have already tried so support can continue investigating in the same thread.
Log in as prompted by the panel. No email address is required; create an account with a username and password.
When to Submit a Ticket
For account, order, or specific route issues, submit a ticket after logging in. Include details relevant to the current issue, and reply in the same ticket if anything changes so the troubleshooting history stays together.
- Connection & Subscription
- Include your platform, client name, selected region, and any error message. Say whether you cannot connect, cannot access sites after connecting, or get disconnected during use. Note what changed after switching routes or networks.
- Plans & Billing
- Specify the plan, order status, and what needs checking. Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages never expire and remain available until used.
- Refund Requests
- This service offers a 14-day no-questions-asked refund. Request one by ticket and include the relevant order; see the Terms of Service for details. Submit order information through the panel after logging in.
Before You Submit
Use a subject that summarizes the issue, such as “Routes not showing after importing subscription.” In the message, include your environment, what happened, what you tried, and what help you need. Keep the full error message visible in screenshots; avoid cropped images that omit where it appeared.
For basic setup, start with the guides. If you already have a specific error message, check the FAQs and add the results to your ticket.
Contact Channels & Response Information
- User Panel Tickets
- Use tickets for issues that require account checks or ongoing follow-up. Return to your ticket to read replies, provide more information, and track progress. We do not publish a fixed response time; replies depend on the complexity of the issue and the information provided, and are not guaranteed to be immediate.
- No customer support email address is currently published. For account or after-sales support, use the ticket portal. Do not send account or order information to unverified addresses.
- Telegram
- No official Telegram support account or contact channel is currently published, and no response time is specified. For help from customer support, use the user panel ticket portal listed on this page.